Help & FAQs

We support mainstream global payment methods, including international credit cards (Visa, Mastercard, American Express, JCB), PayPal, bank wire transfer (T/T), and regional exclusive payment channels (such as SEPA transfer for Europe, GrabPay and DOKU for Southeast Asia, and CashU for the Middle East). For settlement currencies, we default to supporting five currencies: US Dollar, Euro, British Pound, Japanese Yen, and Chinese Yuan. You can switch currencies via the "Currency Selection" bar at the top of the page when placing an order for gas generator parts. The system will automatically convert the amount based on real-time exchange rates with no additional currency conversion fees.

Within 10 minutes of submitting an order for gas generator parts, the system will automatically send a payment bill to your registered email. Meanwhile, a payment link will be displayed in "My Account - Pending Payment Orders"; click it to be redirected to complete the payment. If payment is not completed within 24 hours, the order will automatically enter the "Cancelled" status. If you still need to purchase the parts, you can re-place the order or contact customer service to apply for order restoration (restoration is only supported within 12 hours after cancellation).

For a single order of gas generator parts with an amount of over $5,000 or a single part purchase quantity exceeding 100 units, tiered discounts are available (10% off for orders over $10,000, 15% off for orders over $20,000). For customized bulk purchases (such as customized fuel injectors, special-spec ignition coils), click "Apply for Bulk Quotation" on the product details page, fill in the purchase quantity, specification requirements, and delivery time. Our dedicated account manager will contact you within 24 hours to provide a personalized quotation plan.

We have established long-term cooperation with DHL, FedEx, UPS, and local high-quality logistics providers for gas generator parts delivery. Delivery times are categorized based on destinations:

1. Core markets (the contiguous United States, 27 EU countries, the United Kingdom, Australia, Japan): 10-21 working days;
2. Secondary core markets (Southeast Asian countries, Canada, South Korea, major cities in the Middle East): 15-30 working days;
3. Remote areas (such as some African countries, inland cities in South America): 21-45 working days.

You can select your preferred logistics provider in the "Delivery Method" section when placing an order (note: only designated logistics are supported in some remote areas for heavy generator parts). For special logistics needs (such as sea freight for large engine blocks, expedited air freight for urgent spark plugs), you can contact customer service for separate arrangements.

Shipping costs for gas generator parts are calculated based on the weight, volume (length × width × height) of the parts, and the destination. After adding parts to the cart when placing an order, the system will automatically generate the exact shipping cost (including fuel surcharge and customs clearance pre-processing fee for mechanical parts). The free shipping policy is as follows:

• Air freight orders: Free shipping to core markets for a single order of generator parts with an actual payment of over $2,000; free shipping to secondary core markets for orders over $3,000;
• Sea freight orders: Free shipping to major global ports for a single order with an actual payment of over $5,000 (excluding destination port miscellaneous fees for heavy parts).

After the gas generator parts are shipped, we will send the tracking number and query link to you via email. You can also click "Track Logistics" in "My Orders - Shipped" to check the real-time location and status of the package. For customs clearance: individual purchases of generator parts only require providing the delivery address and contact information; corporate purchases need to provide a scanned copy of the business license (import permits for mechanical parts are required in some countries). Our customs clearance team will organize the relevant certification documents in advance. If additional documents are needed, customer service will contact you 24 hours before shipment to ensure smooth customs clearance.

All our gas generator parts have passed international general quality certifications. Among them, engine components (such as carburetors, fuel filters) mostly have CE (EU) and UL (US) certifications; electrical parts (such as alternators, voltage regulators) have ISO 9001 certifications; and structural parts (such as exhaust manifolds, frame brackets) comply with environmental standards such as RoHS and FSC certification (for metal materials). Specific certification information is marked in the "Specifications" section of the product details page. After placing an order, you can contact customer service to apply for electronic certification documents (provided free of charge); additional shipping fees are required for paper documents.

Sample application is supported for regular gas generator parts, with a limit of 1-2 samples per part (e.g., 1 spark plug, 1 oil filter). Most samples are free (cost fees are required for specially customized parts like non-standard gaskets, subject to customer service quotation). Customers need to bear the sample shipping costs, and you can choose freight collect or prepaid when placing the sample order (prepaid shipping costs can be deducted from subsequent bulk orders of generator parts). Application process: Click "Apply for Sample" on the product details page, fill in the delivery information and requirements, and customer service will arrange shipment within 1-3 working days.

If the specifications (such as size, material, voltage rating) of the received gas generator part do not match the description on the details page, do not unpack or install the part. You need to take photos of the physical part, packaging, and specification labels within 7 days of receipt and send them to the customer service email ([email protected]). We will verify within 48 hours. After confirming the issue, we will either send you the correct specification part for free, provide a full refund (including round-trip shipping costs), and also give a $20 no-threshold coupon as compensation for any installation delays.

All our gas generator parts come with a 12 month international warranty (specific warranty period can be found on the product details page; wear parts like air filters have a 3-month warranty). Within the warranty period, if the part cannot be used normally due to quality problems (e.g., defective ignition coils, leaking fuel lines), you can apply for after-sales service by following these steps:

1. Log in to your account, find the corresponding order in "My Orders - Completed", and click "Apply for After-Sales Service";
2. Select "Quality Problem", and upload photos of the part problem (such as cracks, corrosion, functional failures) and a video of the faulty generator operation;
3. Customer service will review within 24 hours. After confirmation, three solutions will be provided: free repair, free replacement with a new part, or refund at a discount based on usage time;
4. If you choose replacement, we will arrange shipment first, and you do not need to wait for returning the old part (the old part needs to be returned within 15 days after receiving the new part, and we will bear the shipping cost).

Customized gas generator parts (such as custom-length fuel hoses, special-spec flywheels) cannot be resold, so no-reason after-sales service is not supported. However, if there are quality problems (such as incorrect thread size, material fatigue exceeding the agreed standard), warranty service is still available, and the processing process is the same as that for regular parts. Before placing an order, we will provide a customized sample for confirmation (requires customer's signature for approval), and mass production will be arranged only after confirmation to minimize after-sales issues for custom parts.

Yes, we provide multilingual user manuals (including Chinese, English, Spanish, French) for all complex gas generator parts (such as voltage regulators, carburetors, starter motors). The manuals will be sent along with the package after placing an order, including step-by-step installation diagrams and torque specifications. Meanwhile, electronic manuals and installation video links are available in the "Download Center" of the product details page. If you still have questions, you can contact the technical support team (working hours: 9:00-21:00, multilingual online), which supports video call guidance for part installation and troubleshooting.